Delivery Information

St. Anne's Florist and Gift Baskets – Trading Hours

St. Anne's Florist and Gift Baskets trading hours for our Perth store are:

• 8am-ish to 3pm-ish Monday to Friday

• 8am-ish to 9:30am-ish Saturdays

As we often have to set up functions and events, we may have to close earlier than the stated trading hours.

We reserve the right to open or close outside of these times as required.

Online Store & Contact Information

Our online store is open 24/7, so please place your order online and we will process it on our return to work.

Alternatively, call us on 08 9388 8844 or come into our Perth shop at:

111 Newcastle Street, Perth, Western Australia 6000

Delivery Fees

Perth metropolitan delivery fees range in price:

• From $20 (inc GST) for a local Perth WA 6000 (and adjoining suburbs)

• Up to $55 (inc GST) for outer Perth metro area suburbs.

The applicable delivery fee is dependant on the distance from our Perth Florist shop and will be confirmed in the shopping cart when you fill in the required delivery address.

Delivery Times

• Same Day Delivery in the Perth metropolitan area:

  • Monday to Friday for orders placed before 12pm

  • Saturdays for orders placed before 9am

  • We endeavour to fulfil orders placed after these times but cannot guarantee same-day delivery.

Please note: Times are given in Western Australian Standard Time (GMT +08:00)

• Western Australian country areas will be an overnight delivery service and will incur up to a $30.00 – $55.00 delivery fee.

• Outer Perth metropolitan suburbs may also be an overnight service with a $30.00 – $55.00 delivery fee.

We do not deliver Gift Hampers or Gift Baskets with perishable items to the Eastern States – these will be substituted for a non-perishable item of equal value.

We deliver flowers both nationally and internationally.

Minimum Order Value

• A minimum purchase of $50.00 is required for delivery (excluding the applicable delivery charge).

Delivery Terms & Conditions

We assume the addresses and other details you provide are correct.

• Re-deliveries to the same address will incur a re-delivery fee equal to the original charge.

• Re-deliveries to a different address will be charged the appropriate delivery fee for that suburb.

All deliveries are guaranteed provided the correct address, date, and contact information are supplied and the order is placed and confirmed before 12pm local time.

Special deliveries (outside our normal trading hours) such as early morning, late evening, or weekends can be arranged by phone.
These will incur a $55 additional charge on top of the regular delivery fee.

Hot Weather Policy

Every effort is made to ensure that stock requested is supplied in your gift basket or hamper.

In periods of extremely hot weather, St Anne’s Florist & Gift Baskets reserves the right to substitute perishable items with non-perishable alternatives — especially for deliveries to outer suburbs and country areas.

Cancellations

We are unable to offer any refund on the day of delivery as the flowers/hamper would have already been prepared especially for you and/or is already with our courier.

Under Australian Consumer Law, St Anne's Florist does not have to provide a refund if you change your mind after purchase.

This includes:

• If an attempted delivery was made and the recipient is no longer at the provided address or hospital, the order cannot simply be cancelled.

• A redelivery would need to occur, or the goods picked up from our Perth shop.

Please Note: All cancellations will incur an Administration and/or Processing Fee.

Cancellation Fees

• Cancellations with less than 24 hours' notice prior to the scheduled delivery date will incur a 50% fee of the total order value.

• Cancellations with more than 24 hours' notice prior to the scheduled delivery date will incur a $15 administration fee.

Corporate Orders

For multiple corporate gift basket or hamper orders:

• If you wish to cancel after your order has been confirmed, a 50% cancellation/restocking fee is payable.

• Once confirmed, stock is purchased and preparation begins immediately due to the high volume of orders received.