Delivery Information
St. Anne's Florist and Gift Baskets trading hours for our Perth store are 8am-ish to 4pm-ish Monday to Friday and 8am-ish to 10-ish Saturdays. As we often have to set up functions and events we may have to close earlier than the stated trading hours.
We reserve the right to open or close outside of these times as required.
Our online store is open 24/7 so please place your order online and we will process on our return to work. Alternatively call us on 08 9388 8844 or come into our Perth shop at 111 Newcastle Street, Perth Western Australia 6000
Delivery Fees
Perth metropolitan delivery fees range in price from $18 (inc GST) for a local Perth WA 6000 (and adjoining suburbs) up to $50 (inc GST) for outer Perth metro area suburbs.
The applicable delivery fee is dependant on the distance from our Perth Florist shop and will be confirmed in the shopping cart when you fill in the required delivery address.
Delivery Times
Same Day Delivery in the Perth metropolitan area Monday to Friday for deliveries placed before 12pm, and on Saturdays before 9am, we endeavour to fulfill deliveries for orders placed after this time but cannot guarantee it on the same day.
Please note: Times are given in West Australian standard time. (GMT + 08:00)
Western Australian country areas will be an overnight delivery service and will incur up to a $30.00 - $45.00 delivery fee. Outer Perth metropolitan suburbs may be an overnight delivery service and will incur up to a $30.00 - $45.00 delivery fee.
We do not deliver our Gift Hampers or Gift Baskets with perishable items to the Eastern States - these items will be substituted for a non perishable item of equal value. We deliver Flowers both nationally and internationally.
Minimum purchase of $50.00 required for delivery (excluding applicable delivery charge).
We assume that the addresses and other details you provide are correct. All re-deliveries to the same address will incur a re-delivery fee being the same as the original fee charged, redeliveries to a new address will be charged the appropriate delivery fee for that suburb.
All deliveries are guaranteed provided the correct address, date and contact information are provided and the order is placed and confirmed before 12.30am local time.
Special deliveries can be made late evening, early morning or weekends outside of our normal trading hours however a charge of $55 will apply in addition to the normal delivery charge applicable. You will have to phone us and organise this with us.
Hot Weather Policy
Every effort is made to ensure that stock requested is supplied in your gift basket or gift hamper selection.
In periods of extremely hot weather, St Anne’s Florist & Gift Baskets reserves the right to include non-perishable items as alternatives to those perishable items that require immediate refrigeration on delivery. This especially applies to outer suburbs and country areas.
Cancellations
We are unable to offer any refund on the day of delivery as the flowers/hamper would have already been prepared especially for you and/or is already on its way to the recipient with our couriers.
Under Australian Consumer Law St Anne's Florist does not have to give a refund if you simply change your mind about something you bought. This includes if an order delivery has been attempted and the recipient is no longer at that address/ hospital, the order cannot simply be cancelled. A redelivery of these goods would need to occur or the goods picked up from our Perth Shop.
Please Note: ALL cancellations will incur an Administration and/or Processing fee. Please read our Cancellation Terms below.
Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value.
Cancellations received with MORE THAN 24 hours notice prior to the scheduled delivery date will incur a $15 administration fee.
For multiple corporate orders: If you wish to cancel your corporate multiple gift basket or gift hamper order once it has been confirmed, a 50% cancellation / restocking fee is payable. Once an order is confirmed stock is purchased for that specific order and works are started on the preparation of the gift baskets or gift hampers immediately due to the large numbers of orders we receive.
